Privacy Policy – TravelHunters.co.uk

1. Introduction and Controller Information

TravelHunters.co.uk (“we”, “us”, “our”) is committed to safeguarding your personal information and respecting your privacy. This Privacy Policy (together with our Terms & Conditions and any referenced documents) explains how we collect, use, store, and protect your personal data when you use our website or book travel services with us.
For any privacy-related queries, you can contact our Data Protection Officer at:
📧 info@travelhunters.co.uk

2. The Data We Collect About You

We may collect, use, store, and transfer different types of personal data about you, grouped as follows:

Identity Data

Includes first name, last name, date of birth, gender, passport details, nationality, and visa information.

Contact Data

Includes billing address, delivery address, email address, telephone numbers, and emergency contact details.

Financial Data

Includes bank information and partial payment card details. Full card details are not stored on our servers.

Transaction Data

Includes payment details, booking information, itineraries, and services purchased.

Technical Data

Includes IP address, browser type, device information, operating system, and tracking data via cookies.

Profile Data

Includes login information, booking history, preferences, saved quotes, and feedback.

Usage Data

Includes insights into how you interact with our website and services.

Marketing & Communications Data

Includes your communication preferences and marketing consent.

Special Category Data

We may require sensitive information such as medical needs or religious preferences for travel arrangements. This data is only processed with your explicit consent.

3. How We Use Your Personal Data (Lawful Basis for Processing)

We process your data under the following legal bases:

Performance of a Contract

To manage and deliver your travel bookings and arrangements.

Legal Obligations

To comply with UK and international laws, including immigration and financial regulations.

Legitimate Interests

To improve website performance, prevent fraud, conduct analytics, and deliver better customer service.

Consent

Required when processing special category data or sending certain marketing communications.

4. Data Sharing and International Transfers

We may share your data with:

Travel Providers

Airlines, hotels, tour operators, and insurance companies involved in fulfilling your booking.

Professional Services

IT providers, marketing agencies, legal advisors, auditors, and payment processors.

Government & Regulatory Authorities

UK Border Force, immigration departments, and regulatory bodies.

Since travel services often operate outside the UK, international transfers may occur. We use UK-approved safeguards to ensure your data remains protected.

5. Data Security

We implement strict security measures to prevent unauthorized access, data loss, alterations, or misuse. Only authorized personnel and trusted third parties may access your data, following confidentiality obligations.

6. Data Retention

We retain personal data only for as long as necessary for:

  • Completing your travel services
  • Legal, regulatory, tax, and accounting obligations
  • Business record-keeping

Basic customer information may be kept for six years, as required under UK law.

7. Your Legal Rights

You have the following rights under UK data protection law:

  • Right of Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Object
  • Right to Data Portability

To exercise any of these rights, please contact us at:
📧 info@travelhunters.co.uk

8. Cookies

Our website uses cookies to:

  • Enhance browsing experience
  • Improve website performance
  • Personalize content
  • Analyse traffic

You can modify your browser settings to block or manage cookies, though this may affect website functionality.

9. Updates to This Privacy Policy

We may update this policy occasionally. Changes will appear on this page, and when appropriate, we will notify you via email. Please review the policy regularly.

10. Contact & Complaints

For questions, comments, or privacy concerns, contact us at:
📧 info@travelhunters.co.uk

You may also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. We encourage you to contact us first so we may address your concerns promptly.